I have continually ordered JBP cover for several years now. I have found my favorites and rotate among them. I have rarely had any issues and they’ve always been small issues. For example, the points discount wasn’t applied, they ran behind on shipping or a holiday changed a scheduled order. I called (the 800 #) when the points weren’t applied and I actually spoke to a man and they replaced my points, problem solved! When shopping was behind, they emailed me and requested a reply to get a discount for waiting or have it express shipped. I chose the discount because it was only 3 days behind, no problem! Lastly, there was a holiday and I was informed of the delay and there was an apology and automatic discount or additional points choice. This business is run to accommodate their customers with coffees that are excellent quality.